1. Return window
Eligible products may generally be returned within 7 calendar days of delivery or store pickup, subject to inspection and the conditions below. Some products or categories may have different rules stated on the product page or order documentation.
2. Common eligible reasons
- Item delivered damaged or defective.
- Wrong item supplied.
- Material mismatch with the product description, subject to verification.
3. Condition requirements
Where reasonably applicable, the product should be returned with its original packaging, accessories, manuals, tags and proof of purchase. A return may be refused or adjusted where damage, missing parts or misuse materially affects the product, subject to applicable consumer rights.
4. Start a return
Contact Support as soon as possible and provide the order number, reason for return and supporting photos/videos where relevant. Do not ship a product back without receiving return instructions.
5. Inspection and refund
Returned items may be inspected before a refund, replacement or other remedy is approved. Approved refunds are normally returned through the original payment route where practicable. Processing time may depend on the payment provider and banking system.
6. Delivery and third-party charges
Delivery charges may be non-refundable where the order was correctly fulfilled, except where applicable law or the circumstances of the return require otherwise. Self-arranged delivery charges paid directly to a third-party delivery person are not collected by Para Tech and are handled between the customer and that provider.
7. Legal rights
This policy does not remove any mandatory consumer protection rights that apply to your purchase.
