Orders & payment

How do I know my order was received?

After successful submission you receive an order confirmation and can use your order number to track the order.

Can I get a receipt?

Yes. Your receipt is available from order confirmation/tracking and is printable. Admin can also print the same order receipt.

Delivery

What if I choose store pickup?

Wait until the order says Ready for Pickup. The confirmation/tracking page will show the pickup instructions.

What if I arrange my own delivery?

Once the order is ready, Para Tech can provide the assigned delivery contact when available. You then coordinate delivery directly with that person.

Returns & warranty

How do I request a return or warranty service?

Use the Support Center and include your order number and a clear description of the issue.

Support hours

Customer support is available Monday–Saturday, 9:00 AM–6:00 PM WAT. Messages received outside those hours can be handled during the next support period.