1. Delivery methods

Para Tech may offer standard delivery, store pickup and self-arranged delivery. The available option depends on the product, location and order.

2. Standard delivery

After payment and order verification, the order is prepared for dispatch. Where tracking is available, the tracking information will be shown in the customer's order-tracking experience and may also be sent by email or SMS.

3. Store pickup

Pickup customers will receive a readiness notification before collection. Please wait for the order status to reach Ready for Pickup. Bring your order number and any identification reasonably requested. Pickup times are subject to the current store/pickup location hours.

4. Self-arranged delivery

When self-arranged delivery is selected, Para Tech prepares the order and may send the customer a delivery person's name and phone number once assigned. The customer and delivery person then coordinate the delivery. Any delivery fee charged by that independent delivery person is agreed directly with the customer and is not automatically included in the Para Tech order total unless the order expressly says otherwise.

5. Delays and address issues

Customers are responsible for providing accurate delivery information and being available to receive an order. Delays may occur because of traffic, weather, courier capacity, public holidays, security restrictions or incorrect/incomplete addresses.

6. Inspection at handover

Where practical, inspect the package at delivery or pickup and report visible damage promptly through Support. Do not reject a valid order solely because normal protective packaging is present.